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Shaw to close customer service centres in Edmonton, Calgary, downsize in B.C

Shaw Communications Inc. is hanging up its Alberta customer service centres in a decision that will affect 1,600 employees, including some in British Columbia.

Shaw says it will close its centre in Edmonton in June and its Calgary centre in January 2016.

The Calgary-based company says it will also close part of its Kelowna, B.C., operation in June.

Shaw says the 1,600 workers, who help people with Internet, Wi-Fi, digital phone and video services, will be offered jobs at some of its other customer care centres in other cities.

Chris Kucharski, a Shaw vice-president, says the closures are part of a plan to expand customer service centres in Victoria, Vancouver, Winnipeg and Montreal.

He says workers in Alberta and Kelowna will be offered a choice of money to help them move, new jobs at their current location or severance.

Source:: http://www.cbc.ca/news/canada/calgary/shaw-to-close-customer-service-centres-in-edmonton-calgary-downsize-in-b-c-1.2953834?cmp=rss

      

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